What is my PD and how do I measure correctly?

PD stands for Pupillary Distance, which is the distance between the centres of your pupils. It is an important measurement in optics, especially for prescription glasses, as it helps ensure that the lenses are aligned properly with your eyes. To ensure we get an accurate PD measurement, follow these steps:

1. Camera setup: Use a smartphone or camera with good resolution to capture clear images (most smartphones will work).

2. Proper Lighting: Stand in a well-lit area to ensure face is well illuminated.

3. Reference Object: Take a standard-sized card, like a credit card or ID card and place it on forehead. This will serve as a reference object for scaling.

4. Gaze straight ahead: Look directly at camera, not at yourself, and keep your head level.

5. Distance: Stand about 8 inches (20 cm) away from camera to capture a close-up image.

6. Take Multiple Photos: Taking multiple photos allows us to ensure measurement is clear.

7. Send Photos: Once you are happy with your photos, you can send them to info@tailoredoptical.co.uk with your full name and order number as a reference. Or alternatively after purchase you will receive a confirmation email with links and details of how to upload Jpeg images of your Prescription and PD.

Any images and personal information received by Tailored Optical will be kept confidential and used only for the purpose of PD measurement.

Where are my glasses assembled?

Our glasses are assembled and dispatched from our very own in-house laboratory in Lancashire - United Kingdom, using state of the art equipment.

Do you have the option to insert new lenses into my current frames?

Absolutely, we offer a highly regarded and competitively priced service for replacing lenses, commonly known as 'Reglaze'. We only charge for the cost of the new lenses, we don’t charge you for the privilege to fit them.

Do you supply Varifocal / Progressive lenses?

Certainly! We provide Varifocal / Progressive lenses, which are specialized eyewear designed to offer a seamless transition between different prescription strengths, allowing clear vision at various distances without the need to switch between multiple pairs of glasses.

Do you offer prism correction? 

We do offer prism correction. Prism correction is a specialized adjustment in lenses that helps address issues with eye alignment and double vision. If you require prism correction, our experts can assist in crafting lenses that cater to your specific needs. 

How do I provide my eye prescription?

After you have chosen your desired lenses and frame (If required), just head to checkout to complete your purchase. You will then receive a confirmation email. Included in this is details of how to upload an image in jpeg form of your prescription which you should have from your optometrist and also how to measure your PD (pupillary Distance). A very simple and straight forward process. We do it this way to save you time having to input all your prescription details manually and the peace of mind to cut out accidental errors. ( All prescriptions must be from a licensed optometrist, no more than 2 years old and be over 18 years of age ).

What are the delivery prices?

We offer Tracked 48 by Royal Mail FREE OF CHARGE on all orders over £50 within the UK. Orders under £50 are priced at £3.75. ( please be aware of extra processing times for custom prescription orders found in the ‘Need Extra Help?’ section at the bottom of each lens page).

We now proudly ship worldwide from the UK! We use Royal Mail Tracked services with some countries requiring a signature upon delivery. Once your parcel has left the UK it will be handled by your local delivery service. All orders are sent (DDU), Delivery Duties Unpaid. International orders may be subject to customs duties, taxes, or import fees once they reach your country. These charges are the responsibility of the customer so please check with your local countries restrictions and customs and duties office for any possible charges prior to ordering. All International shipping prices are shown at checkout.

See our Delivery Information page.

Will my delivery fit through my letterbox?

No in short. We package your order well, boxed up and wrapped to prevent accidental damage in transit ( approx 200mm x 100mm x 100mm ) using all recycled and recyclable materials.

What if I want to return my purchase?

For all information regarding our terms and conditions for returns please visit our Returns Policy page.

What payment methods do you accept?

We accept all major credit card payments, Apple Pay, PayPal and also offer Clearpay if you wish to spread the cost over 4 instalments.

At the Checkout page you can pay instantly with Apple Pay. For all other methods of payment you will have to scroll back to the top of the page and register an account using your email address.

We use Stripe to process transactions, A (SPS) Secure Payment System is a specialised infrastructure that ensures the safe processing and transmission of financial transactions. Also a secure checkout page with SSL Encryption to protect customer data and other sensitive information.

Help, my glasses have broken?

Don’t worry, At Tailored Optical we are an authorized seller and certified store. All our Standard Frames come with a 1 year warranty for manufacturers fault if it ever should arise and All our Designer Frames come with an official 2 year Guarantee. ( Not including accidental damage or wear and tear ). More information provided on our Returns Policy page.

What do the frame sizes mean?

Frame size is defined by lens and bridge width, lens height and arm length. These values are always displayed in millimeters. If you wear glasses, you’ve likely noticed some numbers on the temple and wondered what they mean. These numbers indicate the lens and bridge width, which determine the frame size and arm length.